SAFE Haven volunteer roles

Main tasks:

• Build a team ethos of responsibility and fun 
• Assess the workload for the day including suites to clean, carriers to clean etc
• Consult with the Day Manager to discuss any specific things to emphasise on the day
• Prepare SAFE Haven for the arrival of the team & ensure they have what they need to clean eg fill bleach & F10 spray bottles according to guidelines, fill water bottles & watering cans 
• Brief the team on the day’s tasks and highlight any areas of concern /pass on messages from the Day Manager
• Organise team members to work together efficiently to cover all tasks associated with cleaning suites as well as whole of cattery/end of shift tasks 
• Train new volunteers and mentor those on initial shifts
• Ensure each member of the team follows SAFE Haven processes (spot-check suites for each member) and encourage responsibility
• Ensure the safety of the team
• Make sure all tasks are completed and all is in order before the team leaves
• Encourage each member to take rubbish, washing, thin plastic, cardboard & tins home for recycling as they leave

Training: One training session & ongoing support as required

Skills & experience needed for the role

• Good organisational skills
• Common sense
• Good communication skills including the ability to coach others in a non confrontational way
• Confident, warm friendly manner with the ability to lead from the front
• Willing & able to train new volunteers and monitor the team’s work

Tasks could include:

• Assist the Day Manager as required
• Read the Day Manager manual to become familiar with processes and common issues
• Answer the phone and take messages
• Reply to straightforward emails
• Check animal files are complete
• Up-date and cross-check suite cards with cat status
• Check & update feeding sheets with the Day Manager to ensure all cats are listed & correct
• Check & update cleaning sheets with the Day Manager to ensure all cats are listed & in the correct order
• Ensure there are enough copies of any paperwork used at SAFE Haven by making photocopies eg Medical sheets, sheets used in the adoption process etc
• File paperwork appropriately & correctly label drawers
• Help to feed the cats
• Help with behaviour & socialisation
• Make sure SAFE Haven is tidy at the end of the day.

Skills & experience required

• Confident  speaking to the public and take messages with empathy and understanding
• Willing to listen and learn from the Day Manager and to stick to SAFE guidelines 
• Able to make clear notes of conversations
• Good communication skills
• Great organisation & administration skills
• Multi-tasking skills
• Willingness to learn how to work with unsocialised cats

Training to include: Shadowing the Day Manager & being mentored by them, assisting with daily procedures  in SAFE Haven, reading relevant parts of the Day Manager folder etc

Reports to: The SAFE Committee Hours: Approx 4 hours per month

Main tasks

• Attend committee meetings once a month to take minutes (currently every 2nd Sunday in the month between 4 & 6.30pm)
• Compile minutes for submission to the committee within an acceptable timeframe (one week)
• Attend and take minutes at the Annual General Meeting
• Familiar with the SAFE constitution
• Assist with the Annual Report
• Update the membership database
• Help with member communications

Skills & experience required

• Effective communication skills
• Able to write effectively & correctly
• An eye for detail
• Knowledge of SAFE
• Good organisation skills